Minimums: Our minimum order for all pre-designed and custom cups is 25 and for larger cups, it is 32. If you’d like to order more than 5,000s cups, please contact us directly. 

Shipping: We are pleased to offer overnight, 2nd day, or ground shipping anywhere in the continental U.S. We also offer free porch pick up or local (78209 & 78212) drop-off for a $10 fee in San Antonio, TX. 

Processing Time: Since most all our products are made to order, each item has a different processing time. Times vary based on order size, the amount of custom colors desired, and other factors. Please see the processing time in the drop-down menu of the product. Rush orders can be made for a fee with a turnaround time of less than 10 days. Customized production can take up to 2-4 weeks.

Returns: Due to the highly personalized nature of all our products, all sales are final and we do not accept returns. Please be sure to double-check your order details to ensure everything looks correct before placing your order.

Cancellations: Unfortunately, we will not be able to cancel your order if a custom design has already been created for your order or if your items have already been printed. However, if an order has NOT entered the production stage, we do offer cancellations with a $15 cancellation fee. Please note that if a proof has already been sent, we will deduct the $5 proof fee from your refund. 

Errors: If we make an error when printing your order, we will gladly replace the incorrect item at no cost. We kindly ask that you provide us with a photo as proof of the error. 

Damages: If you receive a damaged item or if part of your order is missing, please contact us within 24 hours of receiving it. (24 hours?) I don’t really want to be strict but processing to replace may be hard, so the sooner, the better) of receiving the order and we can send a replacement or refund for that particular item. We kindly ask that you provide a photo as proof of the damage.